Troubleshooting

What do the strange symbols on my mailing mean?
Postage optimization / sorting at the post office You may discover small digits or number combinations in your mailings, often located above the sender ...
Tue, 17 May, 2022 at 12:10 PM
Why are there stains on my postcard?
One of the most common problems our customers notice with their delivered postcards is one or more streak-like marks on one or both sides of the card. But w...
Thu, 6 Jul, 2023 at 12:09 PM
Loading issues on the optilyz platform
Do you receive an error message when creating a mailing? z. B. "Something went wrong" (Google Chrome) Try the following options: Delete bro...
Wed, 16 Dec, 2020 at 5:22 PM
Why is the final price of my mailing different from the costs in the price calculator?
In general, our prices apply to mailings that are printed up to 60% in colour and 40% in black and white. If the mailing contains more colour or is even com...
Wed, 4 Oct, 2023 at 5:34 PM
How is optilyz affected by the xz backdoor?
The xz backdoor vulnerability is a security flaw that has been identified on 29th of March 2024 in certain software systems. This backdoor allows unauthoriz...
Tue, 16 Apr, 2024 at 10:39 AM
Why do I have to enable cross-site cookies, and how do I do that?
We’re aware of a current issue where browser settings default to disabling cross-site cookies. As our platform requires cross-site cookies for logins, you m...
Wed, 17 Apr, 2024 at 10:14 AM