CONTENT
Germany
In Germany, it is not necessary to print a return or sender's address on the item, but we recommend it so that your recipient knows where the item is coming from. Choose the address of your choice for this purpose. The standard handling of returns is disposal.
With the help of extra services of Deutsche Post you can get returns back - PREMIUMADRESS. There are different types of contracts that can cover returns - physical and / or digital.
Please be sure to talk to your contact at Deutsche Post about this, as we do not offer comprehensive advice on this.
Important: PREMIUMADRESS should not be confused with our Premium Data Cleansing (where we use Deutsche Post's ADRESSFACTORY service). Premium data cleansing can clean data in advance, but has nothing to do with the PREMIUMADRESS service, which (depending on the type of contract) also handles returns, among other things.
Austria
A return address MUST be printed on the item. You can use your own return address, otherwise the standard address below will be used. The standard handling of returns is disposal (German standard).
If you want to receive returns back, there are two different options: physically or digitally. This depends on whether you use your own return address in Austria on the mailing or the general return address is used.
| Returns - physical | |||
| Return address mandatory? | address | means... | extra costs |
✔️ | own (AT) | if not available > return to sender | 0,01 € per piece* |
| general: PO Box 555 in 1008 Wien (can be inserted into the mailing by us) | if not available > Mailing is disposed | none | |
| *Billing via the post office; independent of optilyz | |||
| Returns - digital (similar to PremiumAdress in DE - here you need a contract with Austrian Post. For this, please contact your contact person at the post office). | |||
| Return address mandatory? | Type | means... | |
✔️ | manual | returning data is collected manually | |
| barcode | returning data is collected via barcode scan (EAN -13 or Code 128) | ||
| DataMatrix | returning data is collected via DataMatrix | ||
Switzerland
Swiss Post requires a DataMatrix code (called LetterID) for returns. This can be generated by us. In addition to the desired return type (see table), you must also provide us with a 6-digit order number (numeric). Important: This can be used for another order after 360 days at the earliest.
| Returns | |
| Type of Return | means... |
| 0 | Physical return to sender according to RNN, without data |
| 1 | Easy disposal, with data |
| 2 | Easy disposal, without data |
| 3 | Qualified disposal, with data |
| 4 | Qualified disposal, without data |
| 5 | Physical return delivery to an address of your choice, with data - return address mandatory |
| 6 | Physical return delivery to an address of your choice, without data - return address mandatory |
| 7 | Physical return to sender according to RNN, with data |
France
Mailings to France also require a so-called "return address", but this is more of a formality. Returns are not provided, even though an address is given.
This address only serves to ensure that the mailing is processed by the postal service provider in the first place and that your recipient knows which sender it is.
| Returns | ||
| Return address mandatory? | address | means... |
| ✔️ | own (FR) | Returns are not provided |
| general: En cas de non distribution: AUTORISATION 12/44 A 99002 PARIS INTER Ne pas écrire à cette adresse (can be inserted into the mailing by us) | Returns are not provided | |
Netherlands & Belgium
Mailings to Netherlands and Belgium also require a so-called "return address", but this is more of a formality. Returns are not provided, even though an address is given.
This address only serves to ensure that the mailing is processed by the postal service provider in the first place and that your recipient knows which sender it is.
| Returns | ||
| Return address mandatory? | address | means... |
| ✔️ | own (NL or BE) | Returns are not provided |
| general (will be inserted by us into the mailing) | Returns are not provided | |
UK
Mailings to UK also require a so-called "return address", but this is more of a formality. Returns are not provided, even though an address is given.
This address only serves to ensure that the mailing is processed by the postal service provider in the first place and that your recipient knows which sender it is.
| Returns | ||
| Return address mandatory? | address | means... |
| ✔️ | own (UK) | Returns are not provided |
| general (will be inserted by us into the mailing) | Returns are not provided | |
Multi-country
Since we use the DIALOGPOST International service for multi-country mailings from Germany, the regulations for Germany apply here.