We’re aware of a current issue where browser settings default to disabling cross-site cookies. As our platform requires cross-site cookies for logins, you may have encountered the following error message:
We have found a way forward to resolve this issue and we are currently implementing our solution. In the meantime, please do the workaround of temporarily enable cross-site cookies in order to facilitate the safe login for our platform. You can find detailed instructions depending on your browser below.
To enable cross-site cookies in Chrome, please follow these steps:
On your computer, open Chrome.
At the top right, click More (…) > Settings > Privacy and security > Tracking Protection
Untick “Block all third-party cookies”
To enable cross-site cookies in Edge, please follow these steps:
1) In the Edge window, select More (…) > Settings > Cookies and Site Permissions > Manage and delete cookies and site data
2) Untick “Block third-party cookies”
To enable cross-site cookies in Firefox, please follow these steps:
Select More (…) > Settings > Privacy & Security
Choose the “Custom” option for browser privacy
Untick “Cookies”
We will continue working on a seamless, hassle-free situation to the issue, and we apologize for any inconvenience.