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How quickly will my mailing be delivered?
Delivery times vary depending on the quantity and the delivery country. In Germany, the post delivers direct mail within 4 working days after postal hand...
Fri, 26 Apr, 2019 at 9:51 AM
What should the minimum volume of a campaign be?
If you want to carry out single campaigns, you should send a minimum of 5,000 mailings. Above this threshold, the postage costs per mailing are the lowes...
Tue, 1 Dec, 2020 at 2:32 PM
Why does my mailing have color marks/water stains?
Your mailing may show small color marks, which are not related to the printing process but may occur after the handover to the post. Along with hundreds ...
Wed, 24 Apr, 2019 at 11:15 AM
International delivery - what do I need to consider?
Below you find postage considerations (postage thresholds, formats) for delivery to our core markets  Important:  This article is up to date as of May...
Thu, 16 May, 2019 at 5:47 PM
Do I have to pay postage upfront?
Not always! But there are cases in which you have to pay the postage upfront. optilyz does not pay in advance for delivery costs at Deutsche Post for po...
Tue, 1 Dec, 2020 at 5:11 PM
In which processing step is my mailing currently?
Our platform always shows you the current status of your mailing within your account. To do this, proceed as follows: Log in > Mailings > Status ...
Tue, 1 Dec, 2020 at 5:54 PM
Loading issues on the optilyz platform
Do you receive an error message when creating a mailing? z. B. "Something went wrong" (Google Chrome) Try the following options: Delete bro...
Wed, 16 Dec, 2020 at 5:22 PM